A conversation on driving performance in frontline-heavy organisations — connecting people work to P&L, scaling leadership, and building culture by design.
01 · About this conversation
Hein Knaapen interviews Corinna Refsgaard, Chief HR Officer at GXO Logistics, with leadership experience across capital-intensive and service industries. The conversation explores what truly drives HR impact in large, frontline-heavy organisations, the importance of connecting HR to business outcomes, and how to scale leadership, culture, and talent in an AI-driven world.
Corinna shares practical insights on frontline leadership, employee experience, and building a “culture by design” — highlighting the shift from broad HR programmes to focused, high-impact interventions tied directly to performance.
03 · Chapters
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